Help & Info
Thank you so much for shopping with Otherhood! We're a small, family-run jewelry business, and your satisfaction means everything to us. Below you'll find answers to our most common questions about shipping, returns, and ordering. If you don't see what you're looking for, reach out to us anytime at otherhoodjewelry@gmail.com — we're happy to help!
Shipping Information
How long does it take for my order to arrive?
We process orders within 2 business days. Once your order ships, standard shipping takes 3-4 business days, and economy shipping takes 5-8 business days. Orders over $50 ship free! We also offer free local pickup in Gilbert, AZ - after checkout, we'll message you the pickup address.
Do you offer international shipping?
Not yet, but we hope to soon! Right now we're only able to ship within the United States.
Return Policies and Procedures
How do I initiate a return?
To start a return, email us at otherhoodjewelry@gmail.com with your name and order number, and we'll walk you through the next steps.
What is your return policy?
We want you to love your Otherhood pieces! We accept returns within 30 days of delivery for store credit. Items must be unworn and in their original condition. Shipping costs are non-refundable.
What if my jewelry arrives damaged or defective?
We're so sorry if that happens! Email us within 30 days of purchase at otherhoodjewelry@gmail.com with a photo of the issue, and we'll make it right with a replacement or repair at no cost to you.
How do I care for my jewelry?
Otherhood jewelry is made from stainless steel, so it's waterproof and safe to wear 24/7 - no need to take it off to shower, swim, or work out. To keep it looking its best, we still recommend avoiding harsh chemicals like chlorine and perfume applied directly to the piece.
Ordering and Payment
Can I change or cancel my order?
We start processing orders quickly, so we can only make changes within a short window after you order. Email otherhoodjewelry@gmail.com with your order number right away and we'll see what we can do - but once an order has shipped, we're unable to make changes.
Can I change my shipping address?
If your order hasn't shipped yet, email us at otherhoodjewelry@gmail.com and we'll update it for you. If it's already shipped, we're unable to redirect the package.
Can I use more than one discount code?
Only one discount code can be used per order, and codes can't be combined with other promotions.
Where can I access my order history?
You can view your order history by logging into your account at otherhoodjewelry.com, or by checking the confirmation email we sent you at checkout.
Connect With Us
Follow along on Instagram @otherhoodjewelry for new drops, restocks, and behind-the-scenes.
Contact
We handle all of our customer care by email. If you have any questions or concerns, please reach out to otherhoodjewelry@gmail.com and we'll get back to you as soon as we can.